Ticket Terms & Conditions

The following Terms and Conditions apply to all ticketed events organised by GRASS Cliftonville CIC.

Food & Drink

• The Oval Bar serves a wide selection of drinks including beer, prosecco, wines, spirits, cocktails, and soft drinks.
• Hot & cold drinks, ice cream, and treats are available at The Oval Kiosk.
• We accept cash or card payments.

Seating

Please refer to the event description on Eventbrite for the types of seating available, as this will vary depending on the performance and type of event.

General Admission Tickets

Tickets are issued electronically as e-tickets and are strictly non-transferable and non-refundable. If it rains the event will go ahead and remember you will not receive a refund. Do not offer tickets for sale or for free on social media platforms, if this happens your tickets will be cancelled. If you can’t attend, please cancel your e-tickets on Eventbrite as this will allow people that have signed up to the waitlist to attend the event.

If you have not received your e-tickets 72 hours before the event, it is your responsibility to contact the event organiser. It is your responsibility to inform the event organiser of any change of details including address and email address.

Concession Tickets

We want to make sure as many people as possible can enjoy events at The Oval Bandstand & Lawns, so concession tickets may be available at a reduced rate for the following groups:

Children – Available for attendees aged 4 to 15 on the day of the event. We reserve the right to request reasonable proof of age and to charge the difference to the full ticket price where an incorrect ticket type has been purchased. Children aged 3 and under may attend free of charge and do not require a ticket. Attendees aged 16 and over require an adult ticket. We are unable to accommodate children aged 4 or under at theatrical or cinematic performances.

Senior Citizens – Available to guests aged 60 or over. Please bring reasonable proof of age, such as a bus pass, passport or driving licence.

Students – Available with a valid student or NUS ID. Please bring your card for verification on entry.

Disabled Guests – Available with reasonable supporting documentation, such as a PIP letter, Access Card or other equivalent supporting evidence. A complimentary carer ticket may also be available where eligibility requirements are met. Please refer to our Accessibility Policy for further information. Please note that Blue Badges alone are not accepted as eligibility evidence for complimentary carer tickets.

Unemployed Guests – Available with reasonable proof of eligibility, such as a current Jobseeker’s Allowance, Universal Credit or equivalent benefit award documentation.

House Rules

FOR YOUR OWN SAFETY AND ENJOYMENT, WE ASK YOU TO PLEASE FOLLOW OUR HOUSE RULES:

• Strictly NO alcohol or food to be brought into the amphitheatre, bag searches may be in operation. A fully licensed bar is available on-site.
• At ticketed events where alcohol is sold or supplied, all attendees aged 17 or under must be accompanied by a responsible adult aged 18 or over. The accompanying adult must remain at the event and be responsible for the young person throughout.
• We are unable to accommodate children 4 or under years old at theatrical or cinematic performances.
• Except at events specifically aimed at children, accompanying adults are responsible for ensuring that children in their party do not disrupt other audience members. Any disruption may result in you and your children being removed from the venue.
• Tickets are non-transferable and non-refundable, the person named on the e-ticket must be in attendance and you may be asked for ID.
• No dogs or pets allowed (except registered assistance dogs) at theatrical or cinematic performances.
• In the unlikely event of severe weather that poses a safety risk the event may be cancelled, please check the forecast and come prepared in case it rains. For details of credits and refunds please refer to The Oval’s Inclement Weather Policy HERE.
• Please note that it can turn chilly in the evenings by the coast, so please make sure you wear suitable clothing and consider bringing a blanket with you.
• If you wish to smoke, including e-cigarettes, you must do so in designated areas. Please be courteous towards other audience members.
• Please place all rubbish into the bins provided or take it home with you.
• No umbrellas are permitted during the event (except at management discretion).
• The venue operates a Challenge 25 Policy. If you look under 25, please do not be offended if we ask you for proof of age when you purchase alcohol. Please bring proof of ID to show you are 18 or over.
• Please note GRASS Cliftonville CIC cannot be held liable or responsible for any damage to vehicles or personal property whilst attending any of our events.
• No naked flames, BBQ’s, gas stoves or candles allowed in the amphitheatre.
• No unauthorised tents, gazebos, parasols, or pop-up structures allowed in the amphitheatre.
• Glass is not permitted within the amphitheatre – please ensure all drinks are in plastic/cans and consumed from plastic/paper drinkware.
• Please follow our Stewards’ instructions and remember to sit in the designated seating areas only.
• Please do not block circulation routes to ensure other audience members, particularly those who are less able bodied, can move freely around the venue.
• First aid staff are present at all GRASS Cliftonville CIC events. If you become unwell at one of our events, please contact your nearest Steward.

Please note that failure to comply with any house rules could result in being refused entry or immediate removal from the event.

Waiver

As a condition of attending and by purchasing tickets for an event held at The Oval Bandstand & Lawns, participants agree to the following waivers:

• I acknowledge and agree that I participate in GRASS Cliftonville CIC’s events at my own risk. I release and indemnify GRASS Cliftonville CIC, organisations or corporations associated directly or indirectly with the conduct of the event, from and against all claims, liabilities, injury, loss, or damage I may suffer or incur arising from or connected with my participation in this event.
• I grant full permission for the organisers and media to use photographs, film or video footage of me participating in GRASS Cliftonville CIC event and surrounding activities, promotion of this or similar events in the future or in relation to relevant fundraising activities.